4 Star Casting Inc. dba 4 Star Casting is not the Employer of Record, so if you are missing a payment, your first recourse should be to directly contact the payroll company. That said...

The production company and/or the third-party payroll company contracted by the production company is your Employer of Record, and this information will be needed if you have to report earnings for unemployment purposes, and for any tax documents you may need. 4 Star Casting will never be your Employer of Record, and is not responsible for unemployment claims, nor do we retain any tax documents.

If you do not receive a voucher for a project, such as commercials/industrials, etc, which will have the Employer of Record listed on the voucher, because you are paid via W-9, we strongly suggest that you take a photo of any paperwork related to payment. Suppose you are being paid by electronic voucher. In that case, the Employer of Record information is on the system you sign on to review your voucher, i.e., Epic/Elevate, EMS/VonSet or EP (if Entertainment Partners is using Smart Voucher.)

While we understand that processing issues can happen on our end, we also need you to be aware of which payroll company is paying you, and only after reaching out to them, reach out to us.

DO NOT reply to any emails for availability checks, bookings, and/or call info with questions about a past payment. We will not respond to payment questions that are not submitted correctly.

Please keep in mind, that non-union major productions in town can take up to 4 weeks for payment to arrive, and for non-union smaller, independent projects and commercials, payment can take up to 90 days. SAG projects mail checks 15 business days after the first session.

Please only contact 4 Star Casting if you have exhausted all other methods, but still contact us promptly after those above timeframes have passed. If the production company has wrapped the accounting department, it makes it very difficult to correct the issue.

You should send payment inquiries as a separate email to the booking/show email after the above timeframes have passed. You must include your full name, phone, email address, and the date of the missing payment. You should let us know if the payment was for a Fitting or Film Date and your physical mailing address. You should put PAST PAYMENT INQUIRY / NAME OF PROJECT in the subject line.

If a show or film has wrapped, you may send a payment question with the above information to 4starcasting@gmail.com.
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You should also understand that we do not always deal with payment-related issues the exact moment you send in the inquiry, it may take a few days for someone on the casting team to address the email.